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DCFS Customer Service Chatbot

The DCFS Chatbot can provide answers to questions about DCFS food assistance programs.

  • SNAP - Supplemental Nutrition Assistance Program
  • P-EBT - Pandemic Electronic Benefit Transfer program
  • DSNAP - Disaster Supplemental Nutrition Assistance Program
  • EBT - Electronic Benefits Transfer


The chatbot is a work in progress, but we invite you to try it. Help us perfect this exciting new customer service tool.

The chatbot is easy to use:
1. Type in a question at the bottom of the chatbot window.
2. Click the send icon in the bottom right corner.
3. You can continue to ask additonal questions or click the button in the chatbot's answers to obtain additional information.
Note: If you are using a smartphone, rotate the device and view the chatbot in landscape mode.

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Chatbot Window